All earrings are handmade with care. Orders are typically processed within 3 business days day, unless otherwise noted in the product description or during special launches. Processing time does not include shipping time.

• Orders are shipped via standard domestic shipping unless otherwise selected at checkout.

• Shipping rates and delivery estimates are shown at checkout.

• Once your order ships, you’ll receive a confirmation email with tracking information.

• Joy by Jessica is not responsible for delays caused by the postal service, weather, or incorrect shipping addresses.

Please double-check your shipping information before completing your purchase.

Free standard domestic shipping is automatically applied to qualifying orders over $50 (U.S. only), unless otherwise stated.

For hygiene reasons, all earring sales are final.

If your order arrives damaged or incorrect, please contact me within 7 days of delivery with your order number and photos of the issue, and I’ll be happy to make it right.

Because orders are processed quickly, cancellations or changes cannot be guaranteed once an order has been placed. Please reach out as soon as possible if you need assistance, and I’ll do my best to help.

Each pair of earrings is handmade, and slight variations in color, shape, and texture are normal and part of what makes handmade items special. These variations are not considered defects.

To keep your earrings looking their best:

• Store in a dry place

• Avoid bending or applying pressure

• Keep away from water, perfumes, lotions, and hairspray

• Clean gently with a soft, dry cloth

Joy by Jessica is not responsible for lost or stolen packages once marked as delivered. If you believe your package is missing, please contact your local post office or carrier first.

Wholesale orders are subject to separate terms and conditions, including minimum order quantities and turnaround times. Please visit the Wholesale page for more information.